Customer Service


Ordering

All products are in stock unless otherwise stated.

We offer free delivery Australia wide. All products originate in New Zealand and are normally on a flight across the Tasman within 36 hours of ordering.

COVID-19 update. NZ Post International Courier Service has been experiencing delays across the Tasman from Auckland to Australia. The backlog is now being cleared, with additional freight space being booked with contingency options moving forward. We are grateful for your patience and understanding.

You do not need a Paypal account to order. Simply enter your credit card details on the order page and Paypal will send you an auto-reply acknowledging your order and payment.

Security

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Safeguarding your financial and personal information is one of Hammocks Onlines’ most important priorities. Paypal offers safe online ordering with automated encrypted coding to scramble all your personal information. Your valuable details are protected by (SSL) coding with an encryption key length of 128 bits, which is the highest level of coding protection commercially available and this information is then stored on heavily guarded servers. To further shield your credit card and bank numbers, PayPal does not directly connect their firewall-protected servers to the internet. Hammocks Online has confidence in the technology used by PayPal to ensure the security of your valuable information. Hammocks Online is a ‘PayPal Verified Member’.

For information about ‘PayPal Buyer Protection’, please click on the following link – https://www.paypal.com/au/webapps/mpp/paypal-buyer-protection

Privacy Policy

All personal information supplied will remain the property of Hammocks Online and will not be supplied to another party. Emails are sent to customer / site visitors who register their interest with us to receive product information. All automated emails contain a link which can be used to unsubscribe from our data base.

Warranty

We commit to meet our obligations under the Australian Consumer Law. Please choose wisely, as we are not able to refund if a customer changes their mind after the product has been purchased. In this instance we are only able to offer credit for an exchange and the customer will be liable for all freight costs.

All Hammocks Online hammocks and accessories are individually inspected and must pass our strict quality control before being dispatched. Customers who’s product has a genuine defect of material or less than acceptable quality of workmanship will be fully credited for all freight costs. Please note that if a product is used inappropriately – damaged, misused, abused or worn due to negligence or neglect, the damage will not be covered by our warranty and the customer will be responsible for all repair and freight costs. Hammock Care

Our All-Weather Warranty is the best in our industry. Hammocks Online sources the most durable components for our outdoor hammock furniture – our products are weather-resistant against mildew, rot and rust for 5-years. Hammocks Online will repair or replace at our expense any ‘All-Weather’ hammock product which does not meet with our highest quality standard.

Our Weather-Proof Guarantee is outstanding in our industry. Hammocks Online sources the most durable components for our outdoor hammock furniture – our products are weather-resistant against mildew, rot and rust for 3-years, and Hammocks Online will repair or replace at our expense any ‘Weather-Proof’ hammock product which does not meet our high quality standard.

Links

Links to other websites are provided for convenience only. Hammocks Online is not responsible for the content or privacy practices of websites we link to.

Legal Info

All products offered for sale by Hammocks Online have been prepared in accordance with New Zealand laws. As a customer, it is your responsibility to ensure that the product you intend purchasing is accepted by the laws of your country, before you purchase.

All Hammocks Online products are governed by New Zealand laws and any dispute relating to any Hammocks Online product shall be referred to the New Zealand courts.

Integrity

Hammocks Online puts Social Justice and Environmental Sustainability at the very top of our Business Priority. We are also passionate about the ‘dynamic’ qualities and ‘therapeutic’ benefits our hammocks have to offer everybody, regardless of size or shape.We make every effort to source the best materials available for the manufacture of our ‘All-Weather’ labelled products. Our Commitment is to produce excellence – the highest quality outdoor hammock furniture available. We welcome all your comments, compliments and complaints, especially those which relate to product improvement.

Happy Hammocking from the Team at Hammocks Online.


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