Guarantee

We are committed to meet our obligations under the Australian Consumer Law – All Hammocks Online hammocks and accessories are individually inspected and must pass our strict quality control before being dispatched. Hammock Care 

Our All-Weather Guarantee is the best in our industry. Hammocks Online sources the most durable components for our outdoor hammock furniture – our products are weather-resistant against mildew, rot and rust for 5-years. Hammocks Online will repair or replace at our expense any ‘All-Weather’ hammock product which does not meet with our highest quality standard.

Our Weather-Proof Guarantee is outstanding in our industry. Hammocks Online sources the most durable components for our outdoor hammock furniture – our products are weather-resistant against mildew, rot and rust for 3-years, and Hammocks Online will repair or replace at our expense any ‘Weather-Proof’ hammock product which does not meet our high quality standard.

Return Policy

Customers whos’ product has a genuine defect of material or less than acceptable quality of workmanship will be fully credited for all freight costs. Please note that if a product is used inappropriately – damaged, misused, abused or worn due to negligence or neglect, the damage will not be covered by our guarantee and the customer will be responsible for all repair and freight costs.

Disclaimer

Our Guarantee does not cover mechanical abrasion to hammock cords resulting from consumer negligence, damage from pets, or inappropriate use by adults or children.

When leaving a netting hammock outside, caution must be exercised, as unexpected winds can result in cord damage from mechanical abrasion against walls, poles, trees, plants etc. When treated with the appropriate care all Hammocks Online products will provide many years of pleasurable service.

When exiting from a netting hammock attention must be given to clothing fasteners – buttons, buckles, Velcro etc which can catch on hammock cords and pull the hammock netting out of shape. When exiting from the Reclining Hammock, the optional Comfort Cushion will prevent this from happening and also maintain your hammocks’ good looks.